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Residential Care For Adults

Residential Care for Adults

For many clients, healing begins with a safe, supportive, and homelike environment. The Anna Westin House for Adults in St. Paul, Minnesota, The Emily Program – Residential in Cleveland Heights, OH, The Emily Program – Residential in Seattle, WA and the Anna Westin House West in Minneapolis, Minnesota welcome adults of all genders who struggle with eating disorders.

Supportive care and a comprehensive approach

The structured and supportive care we offer combines the clinical expertise of our experienced staff with evidence-based therapies, incorporating psychological, nutritional, medical, psychiatric, and integrative interventions in a comprehensive approach.

Substance use disorder (chemical dependency), abuse history, or other mental health complications often add layers of complexity to eating disorder treatment. We know. Many of us have been there, too, and we’re ready to guide you on the recovery journey.

We’ll help you and your family recognize and change destructive eating disorder behaviors and replace them with positive, lasting coping mechanisms that support a whole, joyful life.

We’re here for the transition to everyday life

When you’re ready to transition out of our residential program, we’re still here for you every step of the way. You’ll have access to many of The Emily Program outpatient options, such as Intensive Outpatient or Intensive Day/Partial Hospitalization Programs and any of our lodging facilities; individual, group, and family therapy; psychiatry and medical services; and nutritional counseling. We also work with community professionals, including your physician and your local therapists and dietitians, to ensure appropriate aftercare.

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Frequently Asked Questions

Frequently Asked Questions

The Emily Program is here to answer any questions you have about eating disorders and the recovery journey. We want to help. For more information, please call us today at 1-888-364-5977.

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Who is the Emily of The Emily Program?

She’s both a real person and a philosophy. When Dirk Miller opened his new clinic for people with eating disorders, he named it for his sister, Emily, who had recovered from an eating disorder.

Through the years, that name has come to signify personalized care for all individuals struggling with eating disorders – the hallmark of The Emily Program. Members of our treatment team often develop a personal connection with clients.

This connection is often the start of long-term relationships, because eating disorders can sometimes be difficult, long-term illnesses. Strengthening this connection is The Emily Program staff’s unparalleled commitment. We help clients heal, and we do much more. We work hard to prevent eating disorders by promoting awareness of their causes and their effects on families and every one of our communities.

Our staff has extensive experience in the field. Some also have personal experience with recovery.

“We think like people with eating disorders think,” says Miller. “We ‘are’ our clients… we know the changes people need to make to live through patterns of thoughts and feelings.”

How long will I be in treatment?

We personalize treatment for each individual, so the answer is different for each person. Recovery happens in different ways. Together we’ll determine what set of services seems to be the best fit for you. We’ll work with you for as long as you need to meet your recovery goals.

What is the assessment process?

It is a thorough, simple, and confidential process tailored to your needs. Once you call us at 1-888-364-5977 or contact us, an admissions specialist will talk with you about what you (or your child) are experiencing, answer questions, collect your personal information (name, contact info, insurance information), and help schedule your intake assessment. After your intake, we will provide a level of care recommendation and schedule your start date.

How do I get a family member or a friend to call and schedule an appointment?

It is very difficult to watch someone in your life struggling with an eating disorder. We understand. And we know that you may be unsure of how to help. These steps can help frame how you present your concerns to your family member or friend:

Ask to speak to the person in a private setting.

Explain your specific concerns to the person in a non-judgmental, compassionate way. Use “I” language like:

  • “I’m concerned because you seem to be isolated and not wanting to be involved in any activities, especially when there is food involved.”
  • “I see a large amount of food disappearing in the house and I’m concerned that you may be struggling with an eating problem.”
  • “I see a change in your behavior during family meals, and there’s growing tension during meals. I’m concerned that eating and food is becoming a problem for you.”
  • “Your mood seems to be changing these days and I’m concerned about you.”

Offer to stay with the person while they make the phone call. Offer to accompany the person to the assessment evaluation. If the person is resistant to making the call, let him/her know that you will continue to check in with him/her.

Get support for yourself. Being concerned about someone else who is reluctant to seek help can drain you mentally and emotionally. For more information, please call us at 1-888-364-5977 or contact us.

Read our Guidelines for Family and Friends for help with perspective.

You have many programs. How do I know what program I’ll be in?

Since we tailor our treatment to you as an individual, we can’t answer that question until we know more about you. At your assessment, you and your intake therapist will decide together what treatment options make the most sense for you—and why. Call us at 1-888-364-5977 or use the online form to schedule an assessment.

Will my insurance cover The Emily Program?

Many insurance companies cover The Emily Program treatment and we can work with you to determine what your insurance will cover. More detailed insurance information, including a list of current insurance providers, is available under the Admissions section of this website. You’ll also find our Insurance Verification Tool there, which helps you to speak with your insurance company about the services covered by your plan. The Emily Program helps you navigate the insurance system, too. If you have questions about your coverage, please call our admissions team at 1-888-364-5977 ext. 1612. One of our admissions specialists will answer your questions. 

Do you have information on outcomes?

The Emily Program uses an evidence-based approach to treatment. See this infographic for information on outcomes.

Do I need a referral?

Each insurance plan is a little different; some require a referral and others don’t. Check with your insurance carrier to determine if you need a referral. Please contact us at 1-888-364-5977 if you have questions.

Is this a weight-loss program?

No. Sometimes, people come to The Emily Program after having been told in numerous ways that their weight is a problem and that weight loss is the answer.

Commonly, they have not been asked about their relationship with food or how they are coping with life’s challenges. They may never have been asked if they experience feeling out of control with food, feeling guilty or embarrassed about what they have eaten, or eating behaviors they feel they cannot stop, sometimes described as compulsive overeating.

If you have experienced any of these, or struggle in your relationship with food, you are not alone. You may have also tried a long list of diets or ways to change your weight and feel like none of them have worked long-term, yet, perhaps, they continue to be suggested to you. Binge eating disorder is an eating disorder in which this range of experiences is common.

If you see yourself in these words, there is another way. One that can help you feel better and is not centered on weight loss as the solution. We offer evidence-based approaches to wellness that center on decreasing or stopping disordered eating behaviors and changing thoughts about food, weight, and self. These approaches also focus on strengthening coping skills and developing alternative behaviors and skills, so that, ultimately, you can experience an improved relationship with food and with yourself.

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Outpatient Care Supports Recovery

Our outpatient program helps you gain insight and develop recovery skills. Some people can do the outpatient program when they first come to The Emily Program, while others will need partial hospitalization/intensive outpatient or residential treatment first and then will step down into outpatient. In addition to the recovery work you’ll be doing, you can continue or re-establish everyday activities like work or school. Outpatient care is available at each of our convenient locations in Minnesota, Ohio, Pennsylvania, or Washington or in a virtual telehealth environment.

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Day Treatment

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Day Treatment

Partial Hospitalization/
Intensive Day Program (PHP/IDP)

This all-day treatment program is often the next step after residential care or a starting point for those who need more than non-intensive outpatient services to build healthy living skills. Clients typically spend up to 35 hours a week in a PHP/IDP program either in our facilities or in a virtual telehealth environment. Comfortable, convenient lodging is available in most locations for adult clients coming from a distance.

Intensive Outpatient Program (IOP)

This level of care offers support for those stepping down from IDP/PHP or those starting off who need more structure than non-intensive outpatient treatment. Clients typically spend up to 12 hours per week in an intensive outpatient program either in our facilities or in a virtual telehealth environment.

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24/7 Residential Care

Our residential treatment facilities are places of hope and healing. Here, clients with eating disorders focus on recovery in a safe, supportive, and homelike environment with around-the-clock supervision and care. Learn if 24/7 supervised care is right for you or your loved one.

Eating Disorder Recovery Is Possible

Recovery in a homelike environment that’s quiet and safe is a more comfortable option for clients who require intensive and supervised care.

Our passionate, experienced care teams of physicians, psychiatrists, therapists, dietitians, and other healthcare and education professionals work together to develop a personalized treatment plan for each client in our residential programs. Multidisciplinary evidence-based therapies, including Cognitive Behavior Therapy (CBT) and Dialectical Behavior Therapy (DBT), Maudsley Approach to Family-Based Treatment and integrative interventions, such as art and movement, address the full range of eating disorders and related health issues. Individual and group therapy, as well as family therapy and nutrition education, reinforce the recovery process each day.

The residential recovery experience helps clients and their families recognize and change destructive eating disorder behaviors and replace them with positive, lasting coping mechanisms that support a whole, joyful life.

REDC logo

The Emily Program is a founding member of the Residential Eating Disorders Consortium (REDC), an organization focused on improving residential treatment standards and increasing access to eating disorder care for those who are struggling.

Residential Frequently Asked Questions

Where are residential services offered?

Currently, there are two residential facilities in St. Paul, Minnesota: Anna Westin House for Adults and Anna Westin House – Adolescent for ages 10-21; a facility in Minneapolis, Minnesota Anna Westin House West for Young Adults and Adolescents for ages 16-26, a facility for adults in Cleveland Heights, Ohioa facility for adults in Seattle, Washington.

Do The Emily Program – Residential facilities help males?

Yes, we serve adolescents and adults of all genders, including males, females, and transgender individuals, who struggle with eating disorders. We admit new residents after we take into consideration the current population.

How long do people stay at The Emily Program – Residential?

We tailor the length of stay to meet the unique needs of each resident. Some residents stay less than a month and others stay several months.

Can I be a vegetarian/vegan at The Emily Program – Residential?

Our chef and dietitians can work with a variety of dietary needs. They will work with you and your family to meet your specific needs.

Can I have visitors while I am at The Emily Program – Residential?

Visitors are welcome during non-programming times, which are primarily in the evenings and on the weekends.

How much does The Emily Program – Residential cost?

Cost depends on how long you stay. Our staff will gladly help you determine and maximize your insurance benefits. If you need to pay out of pocket, we are also happy to set up a payment plan.

Who is Anna Westin?

Anna Selina Westin was born in 1978 and lived in Chaska, Minnesota most of her life. She died in 2000 after struggling for five years with anorexia, a deadly disease that affects millions of Americans.

A graduate of Chaska High School, she was a student at the University of Oregon who loved life. Her many interests and talents included music, photography, hiking, backpacking, reading, writing, fishing, traveling, volunteering, and best of all, spending time with family and friends. She made and sent beautifully decorated cards and letters to family and friends throughout her life.

She was thoughtful, compassionate, generous with her time, and had a talent for making everyone feel special and important.

Anna’s family is very proud of her accomplishments, including her hard work to overcome anorexia. Anna suffered from a serious, often fatal, illness that needs to be treated with the same urgency as other life-threatening diseases. The duration of the illness, high cost of treatment, and lack of knowledge about eating disorders cause immense suffering. Click here to watch a short video about Anna Westin.

To help other families, Anna’s family speaks openly about her life and death, and opened the Anna Westin House in 2002. They continue to advocate for those struggling with eating disorders through advocacy and education with WithAll. 

What do you mean by “integrative” interventions?

We offer therapies that complement traditional medical approaches and are effective with eating disorders. For example, we may use meditation, yoga, or art therapy.

What do I have to bring to The Emily Program – Residential?

Bring comfortable clothing, typical toiletries, and some personal items to help you feel secure away from home (e.g., a few photos or other personal decorative items). See the packing list for suggested and prohibited items.

Will I have passes or time away from the program?

From day one, we develop a strong transition plan to optimize your recovery. We regularly have group outings—and you also have some individual free time to spend with friends and family. Both can help you develop the independent living skills essential to recovery.

Can I have my cell phone with me at The Emily Program – Residential?

Adult residents and young adults ages 18+ may have a cell phone and use it during non-programming times.

Residents under 18 years of age will not have access to their cell phones.

Our facilities have a residents’ phone line where families and friends can leave messages and where you can make local calls or use a long-distance calling card.

Will I have access to the Internet while at The Emily Program – Residential?

We have a residents’ PC for Internet, email, and general computing. Many residents bring a small USB storage device for documents or other files they create here.

Can I have a car at The Emily Program – Residential?

Yes, you can have a vehicle while staying at our residential facility. Please note that in St. Paul, we have limited spaces in our parking lot and must require all residents to park their cars at our Como Ave. location. We do have a car protocol that must be followed by residents who choose to have a vehicle with them while in residential care.

Are there laundry facilities at The Emily Program – Residential?

Yes, and there is no additional cost.

Do I need spending money?

Residents typically bring some spending money for toiletries, reading materials, craft materials, etc.

What To Bring For Your Residential Stay

The Emily Program is a national leader in eating disorder treatment for people of all ages and genders. Our 24/7 residential facilities provide personalized treatment in a safe, supportive, and homelike environment with around-the-clock supervision.

In order to provide a safe and comfortable environment for all residents, we request that clients limit the personal belongings brought at admission to the items listed below. Staff will search all belongings upon admission and items not adhering to these guidelines will be sent home or stored. If you have specific questions regarding this list, please contact us at 1-888-364-5977.

Packing List for Adults and Adolescents – Download PDF

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Care We Offer

A full continuum of care

The Emily Program care teams bring decades of experience managing the unique medical and psychiatric complications of eating disorders. We provide a multidisciplinary, integrative approach for people of all ages and genders who struggle with food issues, including anorexia, bulimia, binge eating disorder, compulsive eating, Other Specified Feeding or Eating Disorders (OSFED), Avoidant/Restrictive Food Intake Disorders (ARFID) and related mental health and body image issues.

The journey to recovery is different for each client, and we adapt our programs to fit age, current physical and mental health concerns, and treatment needs. Struggles with food are influenced by experiences growing up, lifestyle, and interests. We understand. We also know from experience that eating disorders rarely occur without other health conditions, from diabetes or gastrointestinal problems to anxiety, depression, or substance use disorder. The Emily Program has the professional expertise to address all of these complications as part of recovery.


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Clients receive full-time, 24/7 inpatient support with residential care. Our quiet, safe, and comfortable settings provide the opportunity for clients to engage in therapy while practicing healthy daily living.

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Day Treatment

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Day Treatment

Partial Hospitalization/Intensive Day Program (PHP/IDP) – This all-day treatment program is often the next step after residential care or a starting point for those who need more than non-intensive outpatient services to build healthy living skills. Clients typically spend up to 35 hours per week in a PHP/IDP program.

Intensive Outpatient Program (IOP) – This level of care offers support for those stepping down from PHP/IDP or those starting off who need more structure than non-intensive outpatient treatment. Clients typically spend up to 12 hours per week in an intensive outpatient program.

Lodging for day treatment clients. We offer convenient lodging options in most locations for adults (18+) who participate in our day programs but live far from our treatment locations.

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Outpatient Care

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Outpatient – The outpatient program is for individuals who are stepping down from higher levels of care or need to start off with non-intensive treatment. Individually tailored treatment plans, including group therapy and individual therapy sessions focus on nutrition education and recovery skills development.

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Frequently Asked Questions

The Emily Program is here to answer any questions you have
about eating disorders and the recovery journey.

Get the answers

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