If I have a fever and cough should I still come to treatment at The Emily Program?
No, we are screening clients and these symptoms would indicate you should be home and resting until you are fever-free for 72 hours and no longer have a cough. We are screening all clients staff and visitors. Signs are posted at all entrances that ask clients, staff, visitors, and others not to enter if they have signs of illness (such as fever or cough).
Will I be asked to wear a mask if I attend treatment in-person?
Yes, in line with recommendations from the CDC and State Departments of Health, everyone entering our facilities must wear a face mask. We ask that you bring a cloth mask from home to wear in our outpatient facilities or for your first 14 days of residential treatment (you can choose whether to wear one after that). A washable cloth mask will be supplied if you don’t have one. Masks will not be required while eating, sleeping, showering, or when social distancing is possible.
Can The Emily Program test for coronavirus at our sites?
No, all testing is done through the regional health departments in collaboration with the CDC. We do not have these capabilities and will direct clients to a medical healthcare facility.
Can visitors still come to The Emily Program sites?
Our residential sites are restricting visitors at this time. We are supporting virtual visits to continue to support clients and families through these exceptional times.
Which levels of care are available in-person at this time?
Residential treatment takes place onsite. We have opened in-person PHP/IDP programs back in many locations. We are currently in the process of adding in-person PHP/IDP programs back in many locations. IOP and individual outpatient services are still being offering exclusively by telehealth. Call 1-888-364-5977 to learn what is available in your area.
Why did you decide to start offering in-person PHP/IDP again?
We believe we have the ability to offer in-person services safely by deploying numerous safety features including screening, physical distancing, enhanced hygiene/cleaning procedures, mandatory mask wearing, and small group sizes. Given that in-person care can be delivered safely, and at the same time, many people prefer to receive services via telehealth, we are offering both options to meet the array of client needs.
When will you reopen for IOP/OP levels of care?
With the help of feedback from clients and staff, we are in the process of developing a plan for reopening that ensures we are doing everything possible to keep our clients and staff safe. The timeline for reopening may vary by site and/or state. We don’t anticipate a sudden shift back, but rather a period of time during which clients and staff can adjust to resuming in-person care, as needed.
Will my insurance continue to cover telehealth treatment?
We understand that insurance coverage for telehealth may be a concern. We do not yet have clear information on whether insurance providers will change their telehealth coverage policies. If there is a shift, we do expect to have adequate notice so we can, in turn, give adequate notice to our clients.
What is your employee travel policy?
Employees are advised not to travel domestically or internationally at this time, unless necessary. If travel is necessary, we recommend employees be diligent, exercise caution, take preventive actions (e.g. washing hands, not touching your face, sneeze into elbow, etc.), and seek out guidance from the CDC.
