For the convenience of our clients, The Emily Program has added a new member to our scheduling staff - a live phone operator. It is our goal to provide the best service and support to our clients. We believe exceptional service starts with having a real-time conversation with staff upon calling The Emily Program.
Our Operator will help to better facilitate the flow of phone traffic coming into our office. We expect that most calls will be picked up by the operator, however, as this is a new process clients may occasionally reach our automated system if all lines are busy. We ask that clients and their families have patience as we work to get this new service up and running.
Have comments or feedback about the new operator role or your experience at The Emily Program? Please visit our website's online feedback form. We value your thoughts and suggestions!
Blog Archives: June 2012
In 2008, Congress passed the The Mental Health Parity and Addiction Equality Act (MHPAEA) which requires health insurance companies to provide the same coverage for the treatment of mental illnesses and substance abuse disorders as is covered for physical health problems – including reasonable co-pays and deductibles. This bill was signed into law by former president George W. Bush. Now, almost four years later, progress on the implementation of the bill has slowed.