Admissions at The Emily Program

Man talking on phone

At The Emily Program, we understand that seeking help for an eating disorder often requires tremendous courage. Making the call for help can be scary and stressful, which is why we aim to make it as easy, convenient, and supportive as possible.

We recently adopted an admissions process with a single point of contact for all new and returning clients. All clients—at all levels of care and all sites—will follow this streamlined phone intake process.

What is The Emily Program’s Admissions Process?

  1. Brief phone call. The client calls The Emily Program admissions team at 1-888-364-5977. During this call, the admissions team answers any questions, gathers insurance and demographic information, and schedules a phone intake with a Clinical Admissions Specialist.
  2. Phone intake. A Clinical Admissions Specialist calls the client to complete the phone intake at the scheduled time. A member of the client’s family or care team may complete the phone intake for the client (with the client’s verbal permission), if preferred. Following the phone intake, the Clinical Admissions Specialist makes a level of care recommendation. If the client agrees with this recommendation, our staff moves forward with requesting a tentative admission date from the appropriate site.
  3. Medical intake. Medical clearance is required for admission. Therefore, within 10 days prior of their tentative admission date, the client must see a medical provider to complete required tests to ensure they are medically safe to begin treatment. These results should be faxed to the Clinical Admissions Specialist. The Emily Program’s Medical Admissions Specialist reviews the medical information and either approves the client to admit to the recommended level of care or makes alternative recommendations.
  4. Start programming. If the client is cleared, the Clinical Admissions Specialist assists with planning the logistics of admission and provides packing, lodging, program, and benefit information. The client will complete an in-person intake and admit on their admit date.

This process ensures that new and returning clients can begin their care journey with a phone intake within 48 hours. Some clients may be able to begin programming faster than others based on a variety of factors, including program waitlists, access to medical appointments, planned discharge dates from current programs, and other barriers to care.

Frequently Asked Questions

What will I be asked during the phone intake?

The Clinical Admissions Specialist will ask about your current eating disorder symptoms, other behavioral health concerns, chemical dependency concerns, your medical situation, and any barriers to accessing care. If The Emily Program is an appropriate program to address your symptoms and you would like to move forward with admission, the Clinical Admissions Specialist will talk with you about location options and insurance coverage.

What time will I be called for my phone intake?

Phone intake appointments are available between 8:30am and 4:00pm Monday through Friday. Talk with the admissions team regarding current availability.

I’m in a different facility. When should I schedule my phone intake?

It is recommended that you schedule your phone intake as soon as possible. A Clinical Admissions Specialist will work with you and your treatment team around your tentative discharge date while also working to set a tentative admit date at The Emily Program, making the transition between the two programs as seamless as possible.

What if I need assistance with planning my intake and admission?

Clients are welcome to have their care team join in on the phone intake call or complete their phone intakes for the client if preferred. Our team is always happy to help clients plan to ensure that their day of admission is as smooth as possible. We are able to provide resources and additional information regarding travel and lodging. 

Does The Emily Program work with all types of eating disorders?

Yes! We work with a wide range of eating disorders such as anorexiabulimiabinge eating disordercompulsive overeatingOSFED (other specified feeding or eating disorders), and ARFID (avoidant/restrictive food intake disorder). You do not need to have an eating disorder diagnosis prior to calling. If you are concerned that you or your loved one is having eating disorder symptoms, please call for an intake.

I still have questions. Who can I talk to?

Our admissions team is happy to answer any additional questions. You can reach them at 1-888-364-5977 seven days a week. Phone line hours are as follows: Monday through Thursday, 7:30am-6:30pm CT; Fridays, 7:30am –5pm CT; Saturdays and Sundays, 9am-5pm CT.

The Emily Program strives to provide exceptional care and treatment to those suffering from eating disorders. If you are interested in learning more about our services or scheduling an intake assessment, please reach out to us at 1-888-364-5977 to start the process today. 

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